OUR COMMITMENT TO PRIVACY
We respect your privacy, and we are committed to controlling the collection, use and
disclosure of the personal information provided by our travellers. We believe that all
great travel experiences are the result of a partnership based on trust and respect, and
that this partnership extends both before and after the actual trip itself. In order to
create personalized travel experiences, we ask for a variety of information from our
travellers prior to their trip, and in return we promise to protect the information and
ensure that it stays confidential.
In order to better protect your privacy, this notice explains our online information
practices and the choices you can make about the way your information is collected and used.
Our policy is modeled after the Canadian Standards Association Model Code for the
Protection of Personal Information and is compliant with federal and provincial privacy
laws including the federal Personal Information Protection and Electronic Documents
Act. A summary of the ten principles of fair information practices adopted in the
WHAT IS PERSONAL INFORMATION?
"Personal information" is personally identifiable information such as your name, residential
address and e-mail address and includes information about your trip history, credit information
and billing records, service and recorded complaints. It also includes travel specific
information such as dietary restrictions, health details, passport information and various
travel preferences ranging from flight seating to room preferences.
Personal information is collected by Horizon only when you specifically and knowingly choose
to provide it us (either electronically or over the phone), such as when you request a brochure,
book a trip, enter a Horizon promotion or otherwise choose to receive information, products
or services from Horizon. We may also receive personal information from our business partners
and other third parties provided that such third parties confirm to us that they have obtained
your consent to the disclosure of your personal information.
Publicly available information, such as a public directory listing of your name, address,
telephone number and electronic address, is not considered personal information.
COLLECTION AND USE OF PERSONAL INFORMATION
We collect and use your personal information primarily for the purpose of providing you with
the travel-related products and services that you have requested from us, including specific
tours, flights, transfer arrangements, insurance, and all other travel related services.
Your personal information is also used to communicate with you about your account and to
provide you with information related to other Horizon products and services. If you indicated
that you were interested in receiving offers or information from selected Horizon partners,
your personal information would also be used to contact you or to send you e-mail materials
and other mailings about products and services that might be of interest to you. You always
have the option, however, to tell us not to share your personal information or to exclude
you from offers for other products or services.
If you enter a contest or other promotion offered by Horizon or on a Horizon website, your
personal information will be used to administer the promotion, including the use of your
name and selected other information for the purposes of contacting, announcing and promoting
the winners of the promotion.
We may also contact you from time to time to conduct market research and surveys in an effort
to continually improve our product and service offerings.
Unless you specifically authorize us to release your personal information, or release is
required or permitted by law, Horizon will not sell, lease or trade your personal information
to other third parties.
Anonymous or "non-personal" information gathered by Horizon through our websites may be used
for technical, research and analytical purposes. Information collected through surveys,
existing files and public archives may be used by Horizon to analyze our markets and to
develop or enhance service offerings.
We will only ask for information about you that we need and will only ask for it when we
need it. When we ask you for the information, we will explain to you why we need it and what
we are going to do with it.
We will seek your prior consent to the collection, use and disclosure of the information as
required by applicable privacy legislation. Subject to legal and contractual requirements,
you can refuse to consent to our collection, use or disclosure of information about you.
You may also withdraw your consent to any further collection, use or disclosure of information
about you at any time by giving us reasonable notice. If our intended disclosures or uses of
information change, we will notify you accordingly.
Your personal information will not be used for any other purpose without your consent.
To enable us to more efficiently provide the products and services you have requested from us,
Horizon may share your personal information with selected third parties who are acting on our
behalf as our agents, suppliers or service providers. Such third party service providers are
provided only with such information as is necessary in the circumstances (i.e. your passport
information and room preferences may be disclosed to our local operators and hotels for the
purpose of speeding up the check in process, etc). Information provided to third parties may
be used only for the purpose stipulated and is subject to strict terms of confidentiality.
We use a browser feature called a "cookie" to collect information anonymously and track user
patterns on our websites. A cookie is a small text file that is placed on your hard disk by a
website. "Cookies" contain a unique identification number that identifies your browser, but
not you, to our computers each time you visit our websites. Cookies tell us which pages of
our websites are visited and by how many people.
accept them. You can reset your browser to either refuse to accept all cookies or to notify
you when you have received a cookie. However, if you refuse to accept cookies, you may not
be able to use some of the features available on our websites.
We will try to ensure that information about you is accurate, complete and up-to-date.
However, please inform us of any change of name, address or other information. In the event
you have questions about the accuracy of factual information we have collected about you,
you will have access to that information in order to verify and update it. If we have
disclosed inaccurate information about you to a third party, we will be pleased to contact
the third party in order to correct the information.
We are committed to protecting your privacy. Security measures, such as locked cabinets,
restricted access and the use of passwords and encryption have been adopted to protect
your personal information against loss or theft, as well as unauthorized access, disclosure,
copying, use or modification. Our employees have been trained to respect your privacy at all
times and those employees with access to your personal information shall use your personal
to our business.
If you have any questions about the collection, use or disclosure of your personal information
by Horizon, or if you simply want to know whether we have any of your personal information on
file, send us an email at email@example.com. Except
in limited circumstances, as specifically provided by applicable privacy legislation, we will
tell you whether we hold personal information about you. We can tell you the source of the
information, allow you access to your personal information and find an account of the use that
has been made or is being made of the information and the third parties to which it has been
We will only refuse access to information about you in those circumstances permitted or required
by applicable privacy legislation. If we refuse access to you, we will provide you with the
reasons for our refusal upon request. Exceptions may include information that contains references
to other individuals, information that cannot be disclosed for legal, security or commercial
proprietary reasons, and information that is subject to solicitor-client or litigation privilege.
Horizon will respond to your requests for access in accordance with applicable privacy legislation.
QUESTIONS OR CONCERNS
If you have any questions or concerns about the personal information about you held by Horizon
We have procedures in place to receive and respond to complaints or inquiries about our handling
of personal information, and we expect to resolve most issues within 48 hours of receiving a
complaint. Complaints that involve more than a simple correction or updating of information should
be submitted in writing so that both the complainant and Horizon have a paper
trail to follow in accounting for the resolution of the complaint.
If you are not satisfied with the response from our Privacy Compliance Officer after making a
complaint, you may have recourse to additional remedies under applicable privacy legislation.
For further information, please contact the federal Privacy Commissioner or your provincial
Privacy Commissioner, as applicable.
Copyright 2013 Horizon & Co.